Refund Policy
Refund & Satisfaction Guarantee Policy
Your satisfaction is our priority. Please review our policy below for details about refunds, replacements, cancellations, and delivery concerns.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee starting from the date your order is delivered. If you are not satisfied within this period, you may request a cancellation or refund. In many cases, you may keep the item while we review your request. Depending on the situation, we may issue either a full or partial refund at our discretion.
Damaged or Broken Items
If your item arrives damaged or becomes broken within a reasonable period after delivery, you are eligible for:
To qualify, you must contact us within the claim period and provide photo or video proof so we can verify and resolve the issue quickly.
Late or Missing Orders
If your order is significantly delayed beyond the estimated delivery timeframe, or appears lost in transit, please contact us. We will investigate with the carrier or supplier. If the package is confirmed lost or cannot be delivered, you may be eligible for:
Shipping delays caused by carriers, customs, weather, or incorrect addresses may not qualify for refunds, but we will always do our best to help find a solution.
Return Policy
We do not require returns in most cases. Do not send items back unless instructed by our support team. Unauthorized returns may not be accepted or processed.
Refund Processing Time
Approved refunds are processed within a few business days. After processing, banks or payment providers may take additional time to post the refund to your account.
Contact Us
If you experience any issues with your order, please contact us through our contact page and we will gladly assist you.
By placing an order, you agree to this policy.